Question: Can I track my order?
Answer: Yes. Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where applicable).
Question: How long will my order take to arrive?
Answer:
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and chosen shipping method.
Question: Why hasn’t my tracking updated yet?
Answer:
Tracking updates can sometimes take 24–48 hours to appear after dispatch. This is normal, especially during busy periods. If your tracking hasn’t updated after this time, please feel free to contact us and we’ll be happy to assist.
Question: Do you offer free shipping?
Answer:
We occasionally offer free shipping promotions or free delivery on orders over a certain amount. Any current offers will be clearly displayed on our website and at checkout.
Question: Do you ship internationally?
Answer:
Yes, we offer international shipping to selected countries. Shipping costs and delivery times will be calculated at checkout based on your location.
Question: What happens if my parcel is delayed or lost?
Answer:
Once your order has been dispatched, delivery times are handled by our shipping partners. If your parcel is delayed, please allow a little extra time during busy periods. If your order appears to be lost, contact us and we’ll investigate with the courier and help resolve the issue as quickly as possible.
Question: What is your returns policy?
Answer:
We accept returns within 14 days of delivery, provided items are unworn, unused, and returned in their original packaging. For hygiene reasons, earrings cannot be returned unless faulty.
Please also see our Terms of Service
Question: What materials are your jewellery made from?
Answer:
Our jewellery is crafted primarily from sterling silver, with select pieces featuring gold-plated finishes and natural stones. Each product description includes full material details so you know exactly what you’re purchasing.
Question: How should I care for my jewellery?
Answer: To maintain your jewellery:
Store it in a dry place, ideally in a pouch or jewellery box
Avoid contact with water, perfume, lotions, and chemicals
Remove jewellery before swimming, showering, or exercising
Clean gently with a soft cloth
Sterling silver can naturally tarnish when exposed to air, moisture, or chemicals. This is normal and easily reversible with gentle polishing. Proper care and storage will help keep your jewellery looking beautiful for years.
Question: Can I change or cancel my order after placing it?
Answer:
If you need to make changes, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to amend or cancel it.
Question: What is Moissanite
Answer: Moissanite is a rare gemstone originally discovered in a meteor crater and is now expertly lab-created for fine jewellery. Known for its exceptional brilliance, durability, and affordability, moissanite is a popular diamond alternative for engagement rings and everyday jewellery.
Many customers choose Moissanite for its ethical sourcing, stunning sparkle, and excellent value compared to natural or lab-grown diamonds.
Question: What if my item arrives damaged or faulty?
Answer:
We’re so sorry if this happens. Please contact us within 48 hours of delivery with photos of the issue, and we’ll arrange a replacement or refund as quickly as possible.